Responsible Gaming
at fe88 — Play Smart,
Stay in Control
fe88 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming framework gives you the tools, knowledge, and support you need to keep gambling fun — and to seek help if it ever stops being so.
1. Age Restriction & 18+ Policy
fe88 operates a strict minimum age policy. All players must be at least 18 years of age to create an account, make a deposit, claim a bonus, or participate in any game or betting activity on the fe88 platform. This policy applies to all players accessing fe88 from Bangladesh and all other jurisdictions.
During the account registration process, fe88 requires players to confirm that they meet the 18+ age requirement. As part of the Know Your Customer (KYC) verification process, fe88 may request a copy of a government-issued identity document — such as a National Identity Card (NID), passport, or driver's licence — to independently verify the player's date of birth. Accounts that cannot be verified as belonging to a person aged 18 or above will be suspended and any funds held will be dealt with in accordance with the fe88 Terms & Conditions.
fe88 uses automated age-detection systems at the point of registration as an additional safeguard. Any account found to belong to a person under the age of 18 will be permanently closed. fe88 encourages parents and guardians to make use of filtering tools such as Net Nanny, Cybersitter, or ISP-level content controls to prevent underage individuals from accessing gambling websites.
Zero Tolerance: fe88 has a zero-tolerance policy toward underage gambling. Any attempt to circumvent the age verification process — including providing false documentation — will result in permanent account closure and forfeiture of any funds in the account. fe88 reserves the right to report such cases to the relevant authorities.
2. Understanding Problem Gambling
For the vast majority of players, gambling on fe88 is an entertaining pastime — a way to enjoy live casino games, bet on BPL cricket, or try thousands of slot titles for fun. The excitement of a well-placed bet or a big win is a legitimate form of recreation, and fe88 is proud to provide a platform where that entertainment is delivered safely and fairly.
However, fe88 recognises that for a small proportion of players, gambling can become problematic. Problem gambling — sometimes referred to as gambling disorder or compulsive gambling — occurs when gambling begins to have a negative impact on a person's financial situation, relationships, mental health, or daily functioning. It is not a sign of weakness or moral failure; it is a recognised behavioural condition that can affect anyone, regardless of background, income, or experience with gambling.
Problem gambling exists on a spectrum. It may begin gradually — spending slightly more than intended, chasing losses, or thinking about gambling more than usual — and escalate over time if left unaddressed. fe88 is committed to identifying signs of potentially harmful behaviour on the platform and reaching out proactively to players who may benefit from support.
Common Warning Signs
The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these in your own behaviour, fe88 encourages you to reach out for support.
- Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
- Gambling for longer periods than you originally intended, or finding it difficult to stop once you have started.
- Thinking about gambling constantly — planning your next session, reliving past wins or losses, or calculating how to fund future bets.
- Hiding your gambling activity from family members, friends, or colleagues.
- Neglecting work, family responsibilities, or personal health in favour of gambling.
- Feeling anxious, irritable, or restless when attempting to reduce or stop gambling.
- Using gambling as a way to escape from stress, anxiety, depression, or other emotional difficulties.
- Experiencing financial difficulties — unpaid bills, borrowing from others, or selling possessions — as a result of gambling losses.
3. Self-Assessment Questionnaire
The following questions are adapted from widely recognised responsible gaming self-assessment tools. Answer honestly — your responses are for your own benefit only. If you answer "yes" to three or more of the questions below, fe88 strongly recommends that you make use of one or more of the responsible gaming tools described in Section 4, or contact our support team for guidance.
How Are You Feeling About Your Gambling?
What to Do Next: If your answers suggest that gambling may be having a negative impact on your life, please read Section 4 for the responsible gaming tools available on fe88, and Section 7 for external help organisations that provide free, confidential support to players and their families.
4. Responsible Gaming Tools
fe88 provides a comprehensive set of responsible gaming tools that every registered player can access directly through their account settings or by contacting the fe88 support team. These tools are designed to give you full control over your gambling activity, and all requests are processed promptly without requiring justification or explanation.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be decreased immediately; increases take 7 days to take effect.
Session Time Limits
Set a maximum playing session duration. When your session limit is reached, you will receive a notification and be automatically logged out, helping you maintain healthy boundaries around your playing time.
Loss Limits
Establish a maximum amount you are willing to lose over a given period. Once your loss limit is hit, your account is automatically restricted from placing further bets until the defined period expires.
Time-Out (Cool-Off)
Take a short break from fe88 without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in or deposit.
Reality Check Reminders
Receive periodic on-screen notifications showing how long you have been playing and your net win/loss for the session. These prompts help you stay aware of time and money spent during a gaming session.
Self-Exclusion
Permanently or temporarily exclude yourself from the fe88 platform for a minimum of 6 months. Self-exclusion is the strongest tool available and is recommended for players who feel gambling is seriously affecting their wellbeing.
How to Activate These Tools: All responsible gaming tools can be activated by contacting the fe88 support team at [email protected]. Our team is available 24 hours a day, 7 days a week. Requests to activate limits, time-outs, or self-exclusion will be processed within 24 hours of receipt. Decreasing a deposit or loss limit takes effect immediately upon confirmation.
5. Deposit & Spending Limits
Deposit and spending limits are the most commonly used responsible gaming tools on fe88 because they directly address the financial dimension of problem gambling. By setting a hard cap on the amount you can deposit or lose over a defined period, you ensure that gambling remains within your personal entertainment budget — regardless of how you feel during a session.
fe88 supports limits across three timeframes, allowing you to choose the configuration that best suits your lifestyle and risk profile:
| Limit Type | Available Periods | Minimum | Takes Effect | To Decrease | To Increase |
|---|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | ৳500 | Immediately | Immediately | After 7-day cooling-off period |
| Loss Limit | Daily / Weekly / Monthly | ৳500 | Immediately | Immediately | After 7-day cooling-off period |
| Session Time Limit | Per session | 30 minutes | Next session | Immediately | After 24-hour cooling-off period |
| Wager Limit | Daily / Weekly / Monthly | ৳1,000 | Immediately | Immediately | After 7-day cooling-off period |
The 7-day cooling-off period for limit increases is a deliberate feature, not a technical restriction. It is designed to prevent impulsive decisions made during a high-emotion gambling session from overriding limits that were set calmly and rationally. fe88 will not waive this cooling-off period under any circumstances.
Pro Tip: Setting a monthly deposit limit equal to your personal entertainment budget — the amount you are genuinely comfortable losing — is one of the most effective steps a player can take to ensure gambling remains enjoyable long-term. Treat your gambling budget the same way you would a budget for dining out or attending events: fixed, pre-decided, and non-negotiable.
6. Self-Exclusion & Account Closure
Self-exclusion is the most decisive step a player can take if gambling has become a serious problem. When you self-exclude from fe88, your account is suspended for the duration of the exclusion period, and you will be unable to log in, deposit, place bets, or claim bonuses during that time. All marketing communications are also stopped immediately upon self-exclusion.
6.1 Self-Exclusion Periods
fe88 offers the following self-exclusion periods:
- 6 months — the minimum self-exclusion period available on fe88;
- 1 year;
- 2 years;
- 5 years;
- Permanent — account permanently closed with no option for reinstatement.
Once a self-exclusion is activated, it cannot be reversed before the end of the chosen period. This is an intentional safeguard. If you choose a 6-month exclusion and request reinstatement after 2 months, fe88 will decline that request and remind you of the exclusion end date. This firm approach is consistent with responsible gaming best practice.
6.2 How to Request Self-Exclusion
To activate self-exclusion, contact the fe88 support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username, the mobile number associated with your account, and your chosen exclusion period. Your account will be suspended within 24 hours of the request being received and confirmed.
6.3 What Happens to Your Balance
If you have a remaining balance in your fe88 account at the time of self-exclusion, fe88 will process a withdrawal of those funds to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days. No bonus funds or pending bonus wagering requirements will be paid out — only verified real-money balances are returned.
6.4 Voluntary Account Closure
If you wish to close your fe88 account for any reason other than problem gambling — for example, because you no longer wish to use the service — you may request account closure by contacting [email protected]. A voluntary closure differs from self-exclusion in that it does not carry the same safeguards; fe88 reserves the right to allow account reopening after a voluntary closure following a review period. If you are closing your account because of gambling-related concerns, please select self-exclusion rather than voluntary closure to benefit from the additional protections.
Important: Self-exclusion from fe88 applies only to the fe88 platform. If you are concerned about your gambling behaviour across multiple platforms, fe88 encourages you to self-exclude from all gambling sites you use and to contact a support organisation (see Section 7) for broader assistance with managing gambling across all channels.
7. Support & Help Resources
fe88 believes that no player should face gambling-related difficulties alone. Whether you are concerned about your own gambling or worried about someone close to you, free and confidential support is available. The organisations listed below provide professional assistance to individuals affected by problem gambling.
7.1 Talk to fe88 Directly
The fe88 responsible gaming team is available around the clock to discuss your situation, activate any of the tools described in this policy, or refer you to external support resources. Conversations with our responsible gaming team are handled with complete confidentiality. Contact us at [email protected] at any time.
7.2 Gamblers Anonymous
Gamblers Anonymous is a peer-support fellowship for individuals who believe they may have a gambling problem. Meetings are available in multiple formats, including in-person and online. The GA programme is free, confidential, and open to anyone who wishes to stop gambling. Information is available at www.gamblersanonymous.org.
7.3 GamCare
GamCare is a leading provider of information, advice, and free counselling for anyone affected by problem gambling. Services include a free helpline, live chat support, and one-to-one counselling sessions. GamCare's resources are available to players and their families. More information is available at www.gamcare.org.uk.
7.4 Befrienders Worldwide
For players in Bangladesh who are experiencing severe distress as a result of gambling-related problems, Befrienders Worldwide provides emotional support through a network of trained volunteers. If you or someone you know is in crisis, please seek help immediately by contacting a local support line or visiting the nearest medical facility.
fe88 Responsible Gaming Team
Available 24 hours a day, 7 days a week — including Eid, public holidays, and weekends. Our team speaks English and understands the specific context of players in Bangladesh. All conversations are strictly confidential.
[email protected]8. Tips for Safer Gambling
Responsible gambling is not just about avoiding harm — it is about maximising enjoyment while staying in control. The following guidelines represent best practice for players who want to ensure that their fe88 experience remains positive, sustainable, and genuinely entertaining over the long term.
8.1 Set a Budget Before You Play
Decide in advance how much money you are comfortable spending on fe88 in a given session, week, or month. This should be an amount you can afford to lose entirely without it affecting your ability to meet essential expenses such as rent, food, or utilities. Use fe88's deposit limit tool to enforce this budget automatically so that in-session excitement cannot override your pre-session judgement.
8.2 Treat Gambling as Entertainment, Not Income
Games on fe88 — including slots, live casino, and sports betting — are designed as entertainment products. The house edge means that, over time, most players will spend more than they win. Approach every session with the mindset that the money you deposit is the cost of an evening's entertainment, not an investment. Never rely on gambling winnings to pay bills, fund a holiday, or meet a financial obligation.
8.3 Take Regular Breaks
Extended gambling sessions can impair judgement and lead to decisions you would not make with a fresh perspective. Set a session time limit using fe88's built-in tool, and take a genuine break — step away from the screen, have a meal, or engage in a different activity — before returning. This simple habit significantly reduces the risk of chasing losses or exceeding your budget.
8.4 Never Gamble Under the Influence
Gambling while under the influence of alcohol or other substances significantly impairs decision-making and increases the likelihood of placing bets that exceed your budget or comfort level. fe88 recommends that you play only when you are in a clear, calm, and rational state of mind.
8.5 Keep Gambling in Balance With Other Activities
A healthy relationship with gambling means it occupies a proportionate share of your leisure time — alongside other hobbies, social activities, physical exercise, and time with family and friends. If you notice that fe88 is becoming your primary or only leisure activity, that is a signal worth paying attention to. Diversifying your recreational life reduces the emotional reliance on gambling that can precede problem behaviour.
8.6 Do Not Chase Losses
Chasing losses — placing additional bets in an attempt to recover money already lost — is one of the most common and most damaging patterns in problem gambling. Every bet on fe88 is an independent event; the outcome of previous bets has no bearing on the outcome of the next one. If you have reached your session loss limit, stop playing. The disciplined player who walks away at their limit will always fare better over time than the player who attempts to recover losses in a single session.
8.7 Use Your Real Name and Keep Your Account Secure
Register your fe88 account with your own genuine details and never share your login credentials with another person. Account sharing undermines responsible gaming controls — limits, time-outs, and self-exclusions are linked to individual accounts, and they cannot function as intended if multiple people are using the same account. Keep your password secure and enable any additional account security measures offered by fe88.
Remember: Gambling should always be something you choose to do for enjoyment — not something you feel compelled to do. If at any point fe88 stops feeling like fun and starts feeling like an obligation or a source of stress, please use the tools in this policy or contact our support team. Taking action early makes a significant difference to outcomes.
Play Responsibly — Enjoy More
Now that you are familiar with fe88's responsible gaming framework, explore our full range of games and betting markets — always within the limits that work for you.