fe88 Privacy Policy

1. Data Controller

fe88 (referred to throughout this document as "fe88", "we", "us", or "the Company") is the data controller responsible for the personal information collected through the fe88 website at https://fe88.io, all associated sub-pages, and any services offered through the platform, including live casino, sports betting, and slot games.

As data controller, fe88 determines the purposes for which personal data is collected and processed, and the means by which that processing takes place. fe88 operates as an internationally licensed offshore platform and handles the personal data of its registered players in accordance with its internal data protection policies and applicable data protection frameworks.

For all data-related enquiries, including access requests, rectification requests, and complaints, players may contact the fe88 data protection team at [email protected]. All formal data requests will be acknowledged within 5 business days and resolved within 30 calendar days of receipt, in accordance with the timelines set out in Section 10 of this policy.

2. Information We Collect

fe88 collects personal data from players through several channels: directly via the registration and verification process, automatically through platform usage, and occasionally from third-party service providers where permitted by law. The categories of personal data we collect are described below.

2.1 Registration and Identity Data

When you create a fe88 account, we collect the following information:

• Full legal name as it appears on your national identity document;
• Date of birth (used to verify the 18+ age requirement);
• Residential address, including city, district, and postal code;
• Mobile phone number registered in your name;
• Email address (where provided as an account contact method);
• Account username and encrypted password hash.

2.2 Identity Verification Documents

As part of the Know Your Customer (KYC) process, fe88 may request copies of identity documents including your National Identity Card (NID), passport, or driver's licence. We may also request proof of address in the form of a recent utility bill, bank statement, or government-issued document dated within the last 3 months.

2.3 Financial and Payment Data

When you make a deposit or request a withdrawal on fe88, we collect payment-related information necessary to process the transaction. For mobile money payments via bKash, Nagad, Rocket, and Upay, this includes your registered mobile number and transaction reference numbers. For card payments via Visa or Mastercard, we collect masked card details (first 6 and last 4 digits), cardholder name, and billing address. Full card numbers are never stored on fe88 servers — card data is handled by our PCI-DSS compliant payment processor.

2.4 Transactional and Betting Data

fe88 maintains a full record of your platform activity, including deposit and withdrawal history, bet placement records, game session data, bonus claim history, and wagering records. This data is retained for account management, dispute resolution, and regulatory compliance purposes.

2.5 Technical and Usage Data

When you access the fe88 platform, we automatically collect the following technical data:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser version;
• Session timestamps, page views, and navigation paths;
• Referring website or traffic source (if applicable);
• Cookie identifiers and similar tracking technologies (see Section 6).

2.6 Communications Data

If you contact the fe88 support team — whether via email, live chat, or any other channel — we retain a record of the communication, including the content of messages, timestamps, and the resolution outcome. This data is used for quality assurance, training, and dispute documentation purposes.

3. How We Use Your Data

fe88 uses the personal data it collects for specific, defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below, and we do not sell your personal data to third parties for their own marketing purposes.

Where fe88 relies on your consent as the legal basis for processing — for example, for sending personalised promotional communications — you may withdraw that consent at any time by contacting [email protected] or by updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

4. Legal Basis for Processing

fe88 processes personal data only where a lawful basis exists. The four primary legal bases on which fe88 relies are as follows:

4.1 Contract Performance

The majority of data processing by fe88 is necessary to perform the contract between fe88 and the player — that is, to provide the online casino and sports betting services that the player has registered to access. This includes processing registration data, managing the account, processing financial transactions, and delivering game services.

4.2 Legal Obligation

Certain processing activities are required by law, including identity verification to prevent underage gambling and money laundering, transaction record-keeping for financial compliance, and cooperation with lawful requests from regulatory or law enforcement authorities.

4.3 Legitimate Interests

fe88 processes certain data on the basis of its legitimate interests as a platform operator, provided those interests are not overridden by the rights and freedoms of the player. Legitimate interest processing includes fraud prevention, platform security, responsible gaming monitoring, and analytics for platform improvement.

4.4 Consent

Where fe88 relies on consent — principally for direct marketing communications and for setting non-essential cookies — players are given a clear opportunity to provide or withhold that consent. Consent is freely given, specific, informed, and unambiguous. Players may withdraw consent at any time without detriment to their account standing.

5. Data Sharing & Third Parties

fe88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, fe88 does share certain data with trusted third-party service providers and partners where necessary to operate the platform and comply with legal obligations. All third-party data sharing is governed by data processing agreements that require the recipient to handle your data in accordance with applicable data protection standards.

5.1 Payment Processors

To process deposits and withdrawals, fe88 shares relevant financial data with payment service providers including the operators of bKash, Nagad, Rocket, and Upay, as well as card processing partners for Visa and Mastercard transactions. These providers receive only the data necessary to complete the specific transaction and are not permitted to use it for any other purpose.

5.2 Game Providers

fe88 partners with third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino and slot content. These providers may receive technical session data (such as session tokens and bet amounts) necessary to run the game software. Game providers do not receive your identity or financial data beyond what is required for game delivery.

5.3 Identity Verification Services

To fulfil KYC obligations, fe88 may use third-party identity verification services to authenticate documents provided by players. These services process identity document images and biographic data strictly for the purpose of verification and are contractually prohibited from retaining or repurposing such data.

5.4 Analytics and Security Providers

fe88 uses third-party analytics and platform security tools to monitor traffic patterns, detect fraudulent behaviour, and improve platform performance. These providers process technical and usage data in anonymised or pseudonymised form wherever possible.

5.5 Legal and Regulatory Disclosure

fe88 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by law, court order, or to protect the rights, safety, or property of fe88, its players, or the public. fe88 will notify affected players of such disclosure where legally permitted to do so.

6. Cookies & Tracking Technologies

The fe88 platform uses cookies and similar tracking technologies to enable core platform functionality, improve user experience, and support analytics and fraud prevention activities. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login session status, and browsing preferences — making subsequent visits faster and more convenient. Cookies cannot execute code or deliver viruses to your device.

6.2 Types of Cookies Used by fe88

6.3 Managing Cookies

You may manage your non-essential cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling essential cookies will impair your ability to log in and use core fe88 platform features. Instructions for managing cookies in common browsers are available through the browser vendor's official support documentation.

7. Data Retention

fe88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies to the main categories of data held by fe88:

Upon expiry of the applicable retention period, fe88 will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual. Where data has been anonymised, fe88 may retain it indefinitely for statistical analysis and platform improvement purposes.

8. Data Security

fe88 implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include both technical and organisational controls appropriate to the nature and sensitivity of the data held.

8.1 Technical Security Measures

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser and the fe88 platform;
• Encrypted password storage — account passwords are stored as salted cryptographic hashes and are never held in plain text;
• Database encryption at rest for all sensitive personal and financial data fields;
• Role-based access controls (RBAC) limiting internal access to personal data on a strict need-to-know basis;
• Intrusion detection and monitoring systems operating continuously to identify and respond to suspicious activity;
• Regular penetration testing and vulnerability assessments conducted on the fe88 platform infrastructure;
• Two-factor authentication (2FA) available for player accounts and mandatory for all internal admin accounts.

8.2 Organisational Security Measures

• All fe88 staff with access to personal data are bound by confidentiality obligations and undergo data protection training;
• Third-party service providers are subject to data processing agreements that impose security obligations equivalent to those applied internally;
• fe88 maintains a documented incident response procedure for identifying, containing, and notifying of data breaches within required timelines.

8.3 Your Responsibility

While fe88 takes robust measures to protect the data held on its systems, the security of your account also depends on your own practices. You are responsible for keeping your fe88 login credentials confidential, using a strong and unique password, and notifying fe88 immediately at [email protected] if you suspect any unauthorised access to your account. fe88 will never contact you to ask for your password by phone, email, or chat.

9. Your Rights

As a player whose personal data is processed by fe88, you hold the following rights in relation to your information. fe88 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any right listed below, please submit a written request to [email protected] with your registered account details and a description of the request.

9.1 Right of Access

You have the right to request a copy of the personal data that fe88 holds about you. fe88 will provide this information in a structured, commonly used format within 30 calendar days of receiving a valid access request. There is no fee for a first access request within any 12-month period; fe88 reserves the right to charge a reasonable administrative fee for subsequent requests that are manifestly unfounded or excessive.

9.2 Right to Rectification

If you believe that personal data fe88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. fe88 will update inaccurate data promptly upon receiving satisfactory evidence of the correct information.

9.3 Right to Erasure

You may request that fe88 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where processing is unlawful. Please note that fe88 may be required to retain certain data for legal, regulatory, or contractual reasons even following an erasure request — in such cases, fe88 will inform you of the specific data categories that must be retained and the reason for retention.

9.4 Right to Restriction of Processing

You have the right to request that fe88 restrict its processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a determination on that objection is pending. During a restriction period, fe88 will continue to store the data but will not actively process it.

9.5 Right to Data Portability

Where fe88 processes your personal data on the basis of your consent or for the performance of a contract, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, machine-readable format (such as JSON or CSV) suitable for transfer to another service provider.

9.6 Right to Object

You have the right to object to fe88's processing of your personal data where that processing is based on legitimate interests or is carried out for direct marketing purposes. Where you object to direct marketing, fe88 will cease processing your data for that purpose immediately. Where you object to processing based on legitimate interests, fe88 will assess the objection and cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

9.7 Rights Related to Automated Decision-Making

fe88 may use automated processes to detect fraud, identify bonus abuse, and assess responsible gaming risk. Where an automated decision produces a significant effect on your account — such as account suspension or withdrawal restriction — you have the right to request human review of that decision by contacting [email protected].

10. Contact & Data Requests

If you wish to exercise any of the rights described in Section 9, have a question about this Privacy Policy, or want to raise a concern about how fe88 handles your personal data, please contact the fe88 data protection team using the details below.

Email: [email protected]
Response time: Acknowledgement within 5 business days; full response within 30 calendar days.
Operating hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).
Language: All data requests should be submitted in English.

When submitting a data rights request, please include your registered fe88 username and the mobile number or email address associated with your account so that we can verify your identity and locate your records efficiently. fe88 may request additional verification before processing sensitive data requests to ensure that personal information is not disclosed to an unauthorised third party.

fe88 is committed to resolving all data-related concerns fairly and transparently. If you are not satisfied with the outcome of a data request or complaint submitted to fe88, you may escalate the matter in accordance with the dispute resolution procedure set out in the fe88 Terms & Conditions, available at fe88.io/terms-conditions.

fe88 reserves the right to update this Privacy Policy at any time. When material changes are made, registered players will be notified via their registered contact details not less than 7 days before the updated policy takes effect. The version of this Privacy Policy currently published at https://fe88.io/privacy-policy is the version in force. Players are encouraged to review this page periodically for updates.