fe88 Frequently
Asked Questions

fe88 accepts a Bangladesh National Identity Card (NID), a valid passport, or a driver's licence as primary identity documents. You may also be asked to provide proof of your registered payment method — for example, a screenshot of your bKash or Nagad account showing your registered mobile number. All documents must be clearly legible, unexpired, and in your own name. KYC review is typically completed within 24 hours of submission; during peak periods it may take up to 48 hours.

fe88 offers a self-service password reset via the login page. Click "Forgot Password", enter the mobile number or email address registered to your account, and fe88 will send a one-time verification code (OTP) to that number. Enter the OTP and choose a new password. If you no longer have access to the registered mobile number, contact [email protected] directly with your account username and KYC documents so the team can manually verify your identity and help you regain access.

No — fe88 strictly permits one account per person, per household, and per device. Duplicate accounts are a violation of the fe88 Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. If you believe you have accidentally created a duplicate account, contact [email protected] immediately so the issue can be resolved without penalty. Each player's single account is linked to their NID and registered mobile number to enforce this rule.

To permanently close your fe88 account, send an email to [email protected] with the subject line "Account Closure Request", including your registered username and the mobile number linked to the account. Any verified real-money balance remaining in the account will be returned to your registered payment method within 5 business days. If you are requesting closure because gambling has become a concern, fe88 recommends choosing self-exclusion instead — see the Safety & Responsible Gaming section below for details on the additional protections self-exclusion provides.

bKash deposits on fe88 are processed instantly — funds appear in your fe88 wallet within seconds of the transaction being confirmed by bKash. If your balance has not updated after five minutes, take a screenshot of the bKash transaction confirmation (showing the Transaction ID) and send it to [email protected]; the team will manually credit your account after verification. Always use the exact fe88 payment reference provided on the deposit page to ensure your transaction is matched automatically.

The minimum deposit on fe88 is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfer. There is no maximum single-deposit cap on the platform itself, though your mobile banking provider may have its own daily transaction limit — for example, bKash personal accounts have a daily send limit set by bKash. If you need to deposit an amount above your provider's limit, you can make multiple deposits across the day to reach your desired total balance.

To withdraw to Nagad, log in to your fe88 account, navigate to the Cashier section, select "Withdraw", choose Nagad as your method, and enter the amount alongside your registered Nagad mobile number. Withdrawals to Nagad are typically processed within 1–4 hours during business hours (9:00 AM – 9:00 PM BST); requests submitted outside those hours are processed the following morning. Your account must have passed KYC verification before your first withdrawal can be approved. The Nagad number used must match the one registered in your fe88 profile.

The minimum withdrawal amount on fe88 is ৳1,000 for mobile money methods (bKash, Nagad, Rocket, Upay) and ৳2,500 for bank transfer to Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, Sonali Bank, or any other supported Bangladeshi bank. There are no withdrawal fees charged by fe88 — the full requested amount is sent to your payment method. Note that your bank or mobile money provider may apply their own inbound transfer charges, which are outside fe88's control.

The most common reasons for a withdrawal delay or rejection on fe88 are: incomplete KYC verification, an active bonus with unfulfilled wagering requirements, a mismatch between your fe88 registered name and the name on your payment account, or a technical issue with the payment provider. Check your account's verification status first — if KYC is pending, complete it and resubmit the withdrawal. If your bonus wagering is not yet complete, the withdrawal will be held until the requirement is met. For all other cases, contact [email protected] with your withdrawal reference number.

fe88 does not charge any fees on deposits or withdrawals made through any supported payment method. What you deposit is what arrives in your fe88 wallet; what you withdraw is what reaches your bKash, Nagad, Rocket, or bank account. However, third-party payment providers such as bKash may apply their own service charges on the transaction — these are set by the provider and are unrelated to fe88's platform. We recommend checking your mobile banking app's fee schedule if you want to understand any provider-side charges before transacting.

fe88 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI World Cup, and international test and T20I fixtures involving the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, total wickets, over/under runs per over, and live in-play betting. BPL matches receive the deepest market coverage during the season, with some fixtures offering over 30 individual betting markets. All cricket odds on fe88 are displayed in decimal format with BDT stakes.

Yes — all slot games on fe88 use certified Random Number Generator (RNG) technology, meaning every spin outcome is mathematically independent and cannot be predicted or manipulated. fe88's slot library includes titles from Pragmatic Play, NetEnt, Microgaming, and other established providers whose RNG systems are audited by independent testing laboratories. Each slot's Return to Player (RTP) percentage is published in the game's information panel — most fe88 slots have RTPs between 94% and 97%, which is standard for the industry.

fe88 is fully optimised for mobile play and works on any modern Android or iOS smartphone or tablet without requiring a separate app download. Simply open fe88 in your mobile browser (Chrome, Firefox, or Safari) and you have access to the full game library — including live casino tables, slots, and sports betting. The mobile interface adapts to your screen size automatically. For the best experience on a slower connection, fe88 recommends using a Wi-Fi network or a 4G mobile data connection rather than 3G.

fe88's live casino section is powered by Evolution Gaming and Ezugi, two of the world's leading live dealer studios, and features real-time games streamed in high definition. The live casino lobby includes multiple variants of Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and game-show style titles such as Crazy Time and Monopoly Live. Baccarat and Dragon Tiger are particularly popular among Bangladeshi players for their fast pace and simple rules. Live tables are open 24 hours a day, every day of the year.

Minimum bet sizes on fe88 vary by game type. Most slots allow bets from as low as ৳10 per spin, making them accessible to players at all budget levels. Live casino table minimums typically start at ৳50–৳100 per hand or round, though high-limit tables with higher minimums are also available. For sports betting, the minimum single bet is ৳100. These minimums mean a player can comfortably enjoy an extended session on fe88 with a modest starting balance, particularly on slots and lower-limit live tables.

fe88 offers a welcome deposit bonus to all newly registered players who make a qualifying first deposit of at least ৳500. The bonus is credited automatically to your account once your deposit is confirmed — no promo code is required unless specifically stated in the current promotion details. The welcome offer percentage and maximum bonus amount may vary; always check the current Promotions page within your fe88 account for the latest terms before depositing to ensure your deposit qualifies.

A wagering requirement (also called a playthrough requirement) is the total amount you need to bet before bonus funds become withdrawable as real money. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in bets using the bonus balance before you can withdraw those funds. On fe88, different games contribute different percentages toward completing wagering — slots typically count 100%, while table games and live casino may count less. Always review the specific bonus terms for the promotion you have claimed.

Yes — all fe88 bonuses have an expiry period, which begins from the moment the bonus is credited to your account. If the wagering requirement is not completed within the specified expiry period (typically 7 to 30 days depending on the promotion), the bonus and any winnings derived from it will be removed from your account automatically. The expiry date and time for any active bonus is visible in your account's Bonus section. fe88 recommends reviewing the expiry timeline before claiming a bonus to ensure you have sufficient time to complete the wagering requirement.

If you have an active bonus attached to your account, your deposit and any winnings are held until the wagering requirement is completed. You may, however, choose to forfeit the bonus at any time by contacting [email protected] — once the bonus is removed, your remaining real-money balance becomes withdrawable immediately, subject to standard KYC verification. This means you are never locked in; forfeiting the bonus is always an option if you decide you no longer wish to complete the wagering requirement.

Yes — fe88 runs regular promotions for existing players beyond the initial welcome offer. These include reload deposit bonuses, free spins on featured slots, cashback offers on sports betting losses, and seasonal promotions tied to major events such as the BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. Players who maintain regular activity on fe88 are also eligible for loyalty rewards, which are distributed periodically. Check the Promotions section in your fe88 account regularly or follow our email communications to stay updated on current offers.

fe88 is a safe and reliable platform that uses 256-bit SSL encryption to protect all personal and financial data transmitted between your device and the fe88 servers. All casino games are provided by internationally certified software studios whose RNG systems are subject to independent auditing for fairness. fe88 operates as an internationally licensed offshore platform and maintains a clear responsible gaming framework including deposit limits, self-exclusion, and 24/7 support for players who need assistance. Player funds are held in segregated accounts separate from operational funds.

The minimum age to register, deposit, and play on fe88 is 18 years old. fe88 enforces this policy strictly — all players must confirm their age during registration, and identity documents are checked as part of the KYC process to independently verify date of birth. Any account found to belong to a person under 18 will be permanently closed and funds forfeited. If you are a parent or guardian concerned about underage access, fe88 recommends using parental control software to block access to gambling websites on shared devices.

To set a deposit limit, contact the fe88 responsible gaming team at [email protected] and specify whether you want a daily, weekly, or monthly limit and the maximum amount in BDT. Deposit limits take effect immediately once confirmed, and any request to decrease a limit is also applied straight away. Requests to increase an existing limit are subject to a mandatory 7-day cooling-off period — this delay is intentional and cannot be waived, ensuring that in-session decisions cannot instantly override limits set with a calmer mindset. Deposit limits are one of fe88's most effective responsible gaming tools.

Self-exclusion on fe88 allows you to block access to your account for a set period — available durations are 1 month, 3 months, 6 months, 1 year, or permanent. To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", state your registered username and your chosen exclusion period, and the team will action it within one hour. During self-exclusion your account is locked, all marketing communications are suspended, and you will not be able to log in or deposit. Permanent self-exclusion cannot be reversed. If gambling is causing you distress, please reach out — our team will help without judgement.

If you feel that gambling is no longer fun and is causing financial stress, affecting your relationships, or occupying your thoughts in a way that feels uncontrollable, please stop playing and contact our support team at [email protected] immediately. fe88 can activate a cooling-off period or self-exclusion for you right away. You are also encouraged to speak with a trusted friend or family member. Taking early action — even a short time-out — makes a significant difference. fe88 is committed to supporting every player who reaches out for help, and all responsible gaming requests are handled with complete confidentiality.